1. INFORMATION WE COLLECT
1.1 Information you provide voluntarily:
- Name, email, phone, WhatsApp, address
- Shipping address, purchase details
- ECU issues, vehicle models, error codes (DTC)
- Contact messages, sample requests
1.2 Information collected automatically:
- IP address, browser type, pages visited
- Site behavior and traffic (anonymized)
- Operating system, screen resolution
2. HOW WE USE YOUR DATA
| Purpose | Legal basis |
|---|---|
| Process ECU chip orders and international shipments | Contract performance |
| Provide specialized technical support (ECU diagnosis) | Legitimate interest |
| Send order confirmations and shipping updates | Contract performance |
| Improve products, services and site experience | Legitimate interest |
| Comply with legal and tax obligations (Mexico) | Legal obligation |
| Commercial communications (with consent only) | Consent |
3. SHARING INFORMATION WITH THIRD PARTIES
We do not sell or share your personal information, except when strictly necessary:
- Shipping services: DHL, FedEx, Estafeta, Correos de México to deliver orders
- Payment processors: PayPal, Payoneer, under their own privacy policies
- Support tools: WhatsApp Business and HERMES (AI technical assistant) for technical support
- Analytics: Google Analytics (anonymized data)
- Legal authorities: Only when required by Mexican or international law
4. COOKIES AND TECHNOLOGIES
Our site uses cookies to improve your experience:
- Essential cookies: WooCommerce shopping cart, user session
- Analytics cookies: Google Analytics (anonymous traffic)
- Assistant cookies: HERMES, our AI technical assistant, for 24/7 support
You can disable non-essential cookies in your browser settings.
5. SECURITY OF YOUR DATA
- Active SSL certificate across the entire site (HTTPS)
- We do not store credit card data — processed by PayPal/Payoneer
- Restricted access to personal data (authorized staff only)
- Hosting on Hostinger with DDoS protection and automatic backups
6. YOUR RIGHTS (ARCO)
Under Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), you have the right to:
- Access — Know what data we hold about you
- Rectification — Correct inaccurate or incomplete data
- Cancellation — Request deletion of your data
- Opposition — Object to the processing of your data
To exercise any ARCO right, send an email to info@ecuchiprepair.com with your full name, a description of your request and a copy of official ID. We respond within 20 business days.
7. INTERNATIONAL TRANSFERS
ECU Chip Repair Store operates from Mexico and ships products worldwide. By placing an international order, you consent to the transfer of your data to the destination country for shipping purposes.
8. DATA RETENTION
- Purchase data: 5 years (Mexican tax obligations — SAT)
- Technical support data: 2 years or until deletion request
- Browsing data: 26 months (Google Analytics standard period)
- HERMES assistant data: 12 months
9. MINORS
ECU Chip Repair Store does not knowingly collect data from minors under 18. Our products and services are intended for professionals.
10. CHANGES TO THIS POLICY
ECU Chip Repair Store reserves the right to modify this Privacy Policy. Changes will be published on this page.
12. PRIVACY CONTACT
13. COMPETENT AUTHORITY
If you believe ECU Chip Repair Store violates your privacy rights, you may file a complaint with INAI (Mexico).
INAI website: inai.org.mx
INAI phone: 800 835 4324